Who can place an order?

Our wine is sold and delivered only to persons 21 years and older. When you place your order with OWOC Wines you are warranting to us that you are at least 21 years old. Shipments require an adult signature and proof of age via valid picture identification will be verified by the delivery carrier.

This site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

How long will it take to receive my order?

Payment is charged upon receipt of your order, subject to credit card verification of your order and availability of stock. Most orders are shipped early in the week to avoid your wine sitting in the carrier’s warehouse over the weekend.

How do you acquire the wines you sell?

We make every effort to secure wines that are in excellent condition and following wine industry standards, all bottles five years or older are purchased at the buyer’s risk in case of a problem, including corkage and other damage. Wines have been acquired directly from wineries, importers, distributors, retailers or collectors we have long-term relationships with or we don’t sell them.

Where are the wine sold from?

All wines are sold in the County of San Diego and title passes to the buyer in California. The cost of shipping, insurance and taxes are the responsibility of the Buyer. The Buyer is solely responsible for shipment of wine. We make no representations as to the legal rights of anyone to ship or import wine into any state outside of California. By placing your order, you, the Buyer, authorize our intermediary to act on your behalf to engage a common carrier to deliver your order when you want.

What’s your shipping policy?

There is no minimum order. You can calculate shipping using the shipping calculator, once you have put an item into the shipping basket. You have a choice between UPS Ground, UPS 2 Day Air and UPS Next Day.
We assume no liability for wine damaged due to weather during transport. If you are aware of weather conditions in your area below 45 degrees and above 85 degrees, contact us if you wish to delay your shipment.

We do not ship to PO Boxes, APO addresses, hospitals, military bases, colleges, hotels or international addresses.

Currently, we ship to the following states: Alaska, California, Connecticut, Florida, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, Washington DC, West Virginia and Wyoming.

Do you offer refunds, returns and exchanges?

There are no cash, check or credit card refunds for alcohol under any circumstance. California Alcohol and Beverage Laws prohibits these types of refunds.

What if I change my mind or cancel my order?

If the Buyer has a change of mind or cancels an order it is strictly subject to a 10% restock fee.

Can I use an image from your website?

All website materials, including, without limitation, text, documents, graphics, logos, icons, images, audio clips, software, trademarks, service marks and trade names (together “Site Content”) are copyrighted materials owned by or licensed to OWOC Wines and may not be reused or copied without permissions.